The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes, I often work with customers to create custom orders. Several items in my shop are a result of a customer requesting something new.
I can often create a different size or length if needed for bracelets, chains and necklaces. Earrings can also often be converted to be worn either dangling, as a post or even non-pierced if needed. Please contact me about and special requests.
All materials are susceptible to damage due to exposure to any harsh chemicals including chlorine from swimming pools or hot tubs, seawater, cosmetics, hairs spray or perfume. To maintain the beauty, a mild hand soap with no coloring may be used to remove any dirt, rinse with clear water and pat dry with a soft cloth. Polishing clothes often work well to remove tarnish and brighten you piece. Your jewelry is a special handmade piece so please take care and enjoy!
Most pieces are wrapped in tissue paper and placed in a craft paper box with the Blue Firefly logo on top and tied with a colorful string. If you require something different or to enclose a special note just message me and I will do my best to help you out.
Your satisfaction is very important to me and I will be happy to clarify and/or resolve any queries or issues you may have regarding the item. If, for any reason, you are unhappy with your purchase please contact me within 14 days of receipt of the item and I will do my best to attend to your concerns. All returned items must be in their original, unused condition. After 14 days all sales are considered final. Custom orders may not qualify for an exchange or refund, or may require a restocking fee.